Privacy Policy

At Shivastica ("we," "our," "us"), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

To provide our services efficiently, we may collect the following information:

Personal Information :

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• PIN/Postal Code

• City, State, Country

Order Information :

• Products ordered

• Order value

• Order history

• Delivery preferences

• Customer support communications

Payment Information :

Payments are processed securely through trusted third-party payment gateways.

Shivastica does not store or have access to your complete debit card, credit card, UPI PIN, CVV, net banking credentials, or other sensitive payment authentication information.

Technical Information :

When you browse our website, we may automatically collect:

• IP Address

• Browser type

• Device information

• Operating system

• Pages visited

• Website usage statistics

• Cookies and similar technologies

This information helps us improve website performance and customer experience.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Processing and fulfilling your orders.

• Delivering products to your chosen address.

• Sending order confirmations and shipping updates.

• Responding to customer support requests.

• Preventing fraud and unauthorized transactions.

• Improving our products, services, and website.

• Sending promotional offers, newsletters, or marketing communications (where permitted by law or with your consent).

• Complying with applicable legal obligations.

3. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality.

• Remember your preferences.

• Enhance browsing experience.

• Analyze website traffic.

• Measure website performance.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

Your privacy is important to us.

We do not sell, rent, lease, or trade your personal information to third parties for their independent marketing purposes.

We may share your information only with:

• Courier and logistics partners for delivery.

• Payment gateway providers.

• Technology service providers.

• Website hosting providers.

• Customer support platforms.

• Government authorities or law enforcement agencies where required by applicable law, legal process, or court order.

All such disclosures are made only to the extent reasonably necessary for providing our services or complying with legal obligations.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to safeguard your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Accordingly, Shivastica cannot guarantee absolute security of information transmitted over the internet.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Process and complete your orders.

• Provide customer support.

• Maintain business records.

• Comply with applicable legal, regulatory, tax, accounting, and dispute resolution requirements.

Once no longer required, information will be securely deleted, anonymized, or otherwise disposed of in accordance with our internal practices and applicable law.

7. Marketing Communications

If you subscribe to our newsletters or promotional communications, we may send updates regarding:

• New collections

• Product launches

• Festive offers

• Exclusive promotions

• Brand announcements

You may opt out of marketing communications at any time by using the unsubscribe option or contacting us directly.

Operational communications such as order confirmations, shipping updates, or customer support messages may still be sent where necessary.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Request information regarding how your data is being processed.

Certain requests may be declined where Shivastica is legally required or otherwise entitled to retain or process the information.

9. Third-Party Services

Our website may contain links to third-party websites or use services operated by independent providers.

Shivastica is not responsible for the privacy practices, policies, content, or security of third-party websites or services.

Customers are encouraged to review the privacy policies of such third parties before sharing any information.

10. Children's Privacy

Our products and services are intended for individuals capable of entering into legally binding contracts under applicable law.

We do not knowingly collect personal information from children without appropriate legal authorization.

If we become aware that personal information has been collected in violation of applicable law, we will take reasonable steps to delete such information.

11. International Users

If you access our website from outside India, you acknowledge that your information may be transferred to, stored, and processed in India or other jurisdictions where our service providers operate, subject to applicable legal safeguards.

12. Fraud Prevention

To protect both our customers and our business, Shivastica reserves the right to:

• Verify customer identity where reasonably necessary.

• Review suspicious transactions.

• Cancel orders suspected of fraud, abuse, unauthorized payment activity, or violations of our Terms & Conditions.

• Share relevant information with payment processors, logistics partners, financial institutions, or law enforcement authorities where required for fraud prevention or legal compliance.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

The revised version will be published on this page with an updated "Effective Date."

Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, you may contact us using the details provided on our website.

Please include your name and relevant order details (if applicable) to help us assist you efficiently.

Your Trust Matters

At Shivastica, trust is as important as craftsmanship.

Every piece we create is made with care, and we believe your personal information deserves the same level of respect, protection, and responsibility.

Thank you for choosing Shivastica and for placing your trust in us.