Return & Refund Policy

At Shivastica, every creation is individually handcrafted with care and made especially for you after your order is placed. As each piece is made-to-order and handcrafted, we kindly request you to read our Return & Refund Policy before making a purchase.

Our goal is to ensure every customer has a wonderful shopping experience while also protecting the integrity of our handcrafted process.

Our Handmade Promise

Every Shivastica creation is individually handcrafted by skilled artisans.

As a result, slight variations in colour, texture, bead placement, thread work, stone placement, resin patterns, finishing, or dimensions are natural characteristics of handmade craftsmanship. These variations make every piece unique and are not considered manufacturing defects or grounds for return or refund.

Eligibility for Return or Replacement

We accept return or replacement requests only under the following circumstances:

• You have received a damaged product.

• You have received a defective product due to a manufacturing issue.

• You have received an incorrect product different from the one ordered.

No other circumstances shall qualify for a return or refund unless expressly approved by Shivastica after reviewing the case.

Reporting a Damaged or Incorrect Product

If your order arrives damaged, defective, or incorrect, you must notify us within 24 hours of delivery.

To help us investigate and resolve your concern quickly, please provide:

• Your Order ID

• Clear photographs of the product

• Photographs of the outer packaging

• Photographs of the shipping label

• A continuous, unedited unboxing video starting before opening the sealed package and clearly showing the condition of the product upon opening.

The unboxing video is an essential part of our verification process. Claims submitted without a continuous unedited unboxing video may not be eligible for return, replacement, or refund, as we may be unable to verify the condition of the product at the time of delivery.

Inspection & Verification

Once we receive your request, our team will carefully review all submitted information.

If additional details are required, our customer support team may contact you for further clarification.

Approval of any return, replacement, or refund request is subject to successful verification by Shivastica.

Return Process

If your request is approved:

• Our customer support team will guide you through the return process.

• The product must be returned in its original condition along with all original packaging, accessories (if any), tags, and invoice.

• The product should not be used, altered, repaired, washed, or damaged after delivery.

• Returns must be shipped only as instructed by our support team.

Shivastica reserves the right to decline returns if the returned product is found to be used, damaged after delivery, incomplete, or different from the originally shipped item.

Refund Process

Once the returned product is received and successfully inspected by our team, the eligible refund will be processed.

The refund will be initiated using the payment method or refund mode mutually coordinated by our customer support team and the customer.

Depending on your payment provider or banking institution, it may take 5-7 business days for the refunded amount to reflect in your account after it has been processed.

Non-Returnable & Non-Refundable Cases

As every Shivastica creation is handcrafted and made-to-order, we do not accept returns, replacements, or refunds in the following situations:

• Change of mind after placing the order.

• Personal preference or dislike after receiving the product.

• Ordering the wrong product by mistake.

• Colour variations due to differences in screen or device settings.

• Minor handmade variations in colour, texture, finishing, bead placement, stone placement, resin patterns, or dimensions.

• Delays caused by courier companies, natural disasters, public holidays, strikes, government restrictions, weather conditions, or other events beyond Shivastica's reasonable control.

• Products damaged due to improper handling, misuse, accidents, water exposure, chemicals, perfumes, cosmetics, or normal wear and tear after delivery.

Cancellation Policy

As every order is individually handcrafted after confirmation, orders can only be cancelled before the crafting process has commenced.

Once production has begun, orders cannot be cancelled.

Shivastica reserves the right to determine whether production has commenced.

Refusal of Fraudulent or Abusive Claims

To protect our artisans and ensure fairness to all customers, Shivastica reserves the right to reject any return, replacement, refund, or compensation request if:

• False or misleading information is provided.

• The required verification documents are not submitted.

• The claim appears fraudulent or abusive.

• The product has been intentionally damaged or altered after delivery.

• Repeated unreasonable claims are made by the same customer.

Any misuse of our return policy may result in refusal of future orders at Shivastica's sole discretion.

Quality Commitment

Every Shivastica creation undergoes quality inspection before dispatch.

While we strive for perfection, handmade products may naturally exhibit slight variations that reflect authentic craftsmanship rather than defects.

These unique characteristics are what make every Shivastica creation truly one of a kind.

Need Assistance?

If you believe your order qualifies under this policy, our customer support team will be happy to assist you.

Please contact us with your Order ID and all required verification details, and we will work with you to resolve the matter as quickly as possible.