Shipping & Delivery Policy

At Shivastica, every creation is thoughtfully handcrafted and made especially for you after your order is placed. As each piece is made-to-order, we kindly request you to read our Shipping & Delivery Policy before placing an order.

Our aim is to ensure a smooth, transparent, and reliable delivery experience while maintaining the quality and craftsmanship of every Shivastica creation.

Made-to-Order Craftsmanship

Every Shivastica creation is individually handcrafted only after your order is confirmed.

Unlike mass-produced products, our artisans begin crafting your piece after receiving your order to ensure the highest level of quality and attention to detail.

The estimated crafting time is 2–5 business days, depending on the design and order volume.

Order Processing

Once your order is confirmed:

• Your order enters our crafting process.

• The estimated production time is 2–5 business days.

• After successful quality inspection, your order will be securely packed and handed over to our shipping partner for dispatch.

During peak festive seasons, promotional events, or unforeseen circumstances, processing may take slightly longer. If there is a significant delay, our team will keep you informed.

Shipping Charges

Domestic Orders (Within India) :

• Free Shipping on all prepaid orders valued at ₹499 or above.

• Orders below ₹499 may attract shipping charges, which will be displayed during checkout.

Cash on Delivery (COD) :

Cash on Delivery is available for selected locations.

An additional COD handling charge may apply and will be displayed at checkout before you complete your purchase.

International Shipping :

We are pleased to ship internationally.

For international orders:

• Shipping charges are not included in the product price.

• Applicable international shipping charges will be calculated based on the destination, package weight, and dimensions.

• The shipping cost quoted by our authorized shipping partner will be communicated to you before dispatch.

• Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the sole responsibility of the buyer.

Shivastica has no control over customs procedures or additional import charges levied by foreign authorities.

Order Dispatch & Tracking

Once your order has been handcrafted, quality checked, packed, and dispatched, you will receive:

• A shipment confirmation notification.

• Your courier partner details.

• A tracking link or tracking number to monitor your shipment.

Customers are encouraged to use the tracking information provided for real-time updates regarding their delivery.

Delivery Timelines

Delivery timelines vary depending on your location and courier partner.

While we strive to ensure timely deliveries, estimated delivery dates are indicative only and may vary due to factors beyond our reasonable control, including but not limited to:

• Weather conditions

• Public holidays

• Natural disasters

• Government restrictions

• Transportation disruptions

• Courier network delays

• Other force majeure events

Shivastica shall not be held liable for delays caused by third-party logistics providers or circumstances beyond its reasonable control.

Delivery Responsibility

Please ensure that the shipping address, contact number, and other delivery details provided during checkout are accurate and complete.

Shivastica shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

If a shipment is returned due to an incorrect address, repeated delivery failures, or refusal to accept the package, any applicable re-shipping charges shall be borne by the customer.

Shipping for Approved Returns

If your return request is approved under our Return & Refund Policy:

• Shivastica will arrange the return pickup through its logistics partner wherever service is available.

• No return shipping charges will be payable by the customer for approved returns.

• Customers are requested to securely pack the product in its original packaging before handing it over to the pickup partner.

If pickup service is unavailable at the customer's location, our support team will provide alternative instructions for returning the product.

Refund After Approved Return

Once the returned product has been successfully received and inspected by our team, and the return is found to comply with our Return & Refund Policy:

• The full amount paid by the customer for the eligible order, including any applicable shipping charges originally paid by the customer (if any), will be refunded.

• Refunds will be processed within 5–7 business days from the successful completion of the return pickup and verification process.

• The refund will be initiated through the original payment method or any other mutually agreed payment mode coordinated by our customer support team.

The time taken for the refunded amount to reflect in your account may vary depending on your bank, payment gateway, or financial institution.

Order Cancellation

As every Shivastica creation is individually handcrafted after an order is confirmed, cancellations are accepted only before the crafting process has commenced.

Once production has begun, the order cannot be cancelled.

Shivastica reserves the right to determine whether production has commenced.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, our customer support team will be happy to assist you.

Please keep your Order ID handy while contacting us for faster assistance.