Welcome to Shivastica ("Company", "we", "our", "us").

These Terms & Conditions ("Terms") govern your access to and use of the Shivastica website, products, and services. By accessing, browsing, registering, or placing an order through our website, you agree to be bound by these Terms, along with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and any other policies published on our website.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Shivastica

Shivastica is a handcrafted jewellery and décor brand offering thoughtfully designed, made-to-order products.

Every creation is individually handcrafted, and slight variations are a natural characteristic of handmade craftsmanship.

2. Eligibility

By using this website, you represent that:

• You are legally capable of entering into a binding contract under applicable law.

• All information provided by you is true, accurate, and complete.

• You will use this website only for lawful purposes.

If you are purchasing on behalf of another person or organization, you represent that you have the authority to do so.

3. Acceptance of Orders

All orders placed through our website are subject to acceptance by Shivastica.

We reserve the right, at our sole discretion, to:

• Accept or decline any order.

• Cancel orders suspected of fraud or misuse.

• Refuse service where required for legal or security reasons.

• Limit quantities purchased.

• Request additional verification before processing an order.

An order confirmation email does not constitute final acceptance of your order.

4. Product Information

We make every reasonable effort to accurately display product descriptions, colours, dimensions, specifications, and images.

However:

• Actual colours may vary due to individual monitor or device settings.

• Handmade products naturally exhibit slight variations in colour, texture, bead placement, stone placement, resin patterns, thread work, dimensions, and finishing.

• Such variations are not defects and are an inherent characteristic of handcrafted products.

Product photographs are intended to represent the product as accurately as reasonably possible.

5. Handmade Nature of Products

Every Shivastica creation is individually handcrafted after an order is placed.

As handmade products are not machine manufactured, no two pieces will be exactly identical.

Minor variations shall not be considered manufacturing defects.

6. Pricing

All prices displayed on the website are in Indian Rupees (INR), unless otherwise specified.

Prices may be changed at any time without prior notice.

Applicable taxes and shipping charges, if any, will be displayed during checkout.

Shivastica reserves the right to correct pricing errors, typographical mistakes, or technical inaccuracies.

If an order is affected by an obvious pricing error, we may cancel the order and issue a full refund.

7. Payment

We accept payment through authorized payment gateways.

By making payment, you represent that:

• You are authorized to use the selected payment method.

• The payment information provided is accurate.

Shivastica does not store sensitive payment credentials such as CVV, PINs, passwords, or complete card information.

8. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations.

Additional COD handling charges may apply and will be displayed during checkout.

Shivastica reserves the right to restrict COD availability based on operational or security considerations.

9. Shipping & Delivery

Orders are handcrafted before dispatch.

Estimated production time is generally 2–5 business days.

Delivery timelines are estimates and may vary due to:

• Courier delays

• Weather

• Public holidays

• Natural disasters

• Government restrictions

• Force majeure events

• Other circumstances beyond Shivastica's reasonable control

Shivastica shall not be liable for delays caused by third-party logistics providers or circumstances beyond its reasonable control.

10. International Orders

International customers are responsible for:

• Customs duties

• Import taxes

• VAT

• Local governmental charges

• Customs clearance requirements

These charges are determined by the destination country and are outside Shivastica's control.

11. Cancellation

Orders may only be cancelled before production has commenced.

Once the crafting process begins, cancellations cannot be accepted.

The determination of whether production has commenced shall be made by Shivastica.

12. Returns & Refunds

Returns, replacements, and refunds are governed exclusively by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and accepted the Return & Refund Policy.

13. Customer Responsibilities

Customers agree to:

• Provide accurate shipping information.

• Carefully inspect the package upon delivery.

• Follow the care instructions provided.

• Use products responsibly.

Customers are responsible for maintaining the confidentiality of their account credentials.

14. Intellectual Property

Unless otherwise stated, all content available on this website, including but not limited to:

• Brand name

• Logo

• Product designs

• Product descriptions

• Website content

• Graphics

• Images

• Videos

• Illustrations

• Text

• Layout

• Source code

• Trademarks

• Creative assets

are owned by or licensed to Shivastica and are protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, sold, reverse-engineered, or commercially exploited without prior written permission from Shivastica.

15. User Conduct

You agree not to:

• Use the website for unlawful purposes.

• Interfere with website security.

• Attempt unauthorized access.

• Upload malicious software.

• Use automated scraping tools without authorization.

• Impersonate another individual.

• Submit false information.

• Engage in fraudulent transactions.

Violation of these Terms may result in suspension or termination of access.

16. Reviews & User Content

Customers may voluntarily submit reviews, photographs, testimonials, or other content.

By submitting such content, you grant Shivastica a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, adapt, and display the content for marketing, promotional, and business purposes, unless otherwise agreed.

You represent that:

• The content is your own or you have permission to share it.

• It does not infringe the rights of others.

• It is not defamatory, unlawful, or misleading.

Shivastica reserves the right to remove any user-generated content at its discretion.

17. Limitation of Liability

To the maximum extent permitted by applicable law:

Shivastica shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, goodwill, business interruption, or data arising out of or relating to the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Disclaimer

Our products are handcrafted decorative and fashion items.

Unless expressly stated, no product descriptions should be interpreted as medical, therapeutic, professional, or scientific advice.

Customers should use products in accordance with normal care and handling practices.

19. Force Majeure

Shivastica shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

• Natural disasters

• Fire

• Flood

• Pandemic

• Epidemic

• Government actions

• War

• Civil unrest

• Transportation disruptions

• Labour disputes

• Power failures

• Internet outages

• Courier service interruptions

20. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information as described therein.

21. Indemnity

You agree to indemnify and hold harmless Shivastica, its owners, employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your breach of these Terms.

• Your misuse of the website.

• Your violation of applicable laws.

• Your infringement of the rights of any third party.

This clause applies only to the extent permitted by applicable law.

22. Suspension or Termination

Shivastica reserves the right to suspend or terminate access to its website or services where reasonably necessary, including in cases involving:

• Fraud

• Abuse

• Security concerns

• Violation of these Terms

• Illegal activity

23. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on this page along with the revised Effective Date.

Continued use of the website after such updates constitutes acceptance of the revised Terms.

24. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection laws, the courts having jurisdiction over [Insert Your City and State] shall have exclusive jurisdiction over disputes arising from or relating to these Terms.

25. Contact Us

For any questions regarding these Terms & Conditions, please contact us using the contact information available on our website.

Final Note

At Shivastica, we believe trust is built through transparency, craftsmanship, and respect.

These Terms are intended to create a fair relationship between our customers and our brand while supporting a secure, reliable, and enjoyable shopping experience for everyone.

Terms & Conditions